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SHIPPING POLICY TEMPLATE

[Company Name]’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within [number of business days]. 

State whether or not shipments or deliveries occur on weekends or holidays. Communicate what the customer should expect if your company is experiencing a high volume of orders, and if they should expect any delays. Let them know how you will communicate these changes. 

Shipping rates and delivery estimates

Customize the following: Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
FedEx Standard	3-5 business days	Free
FedEx Two Days	2 business days	$12.95
FedEx Overnight *	1-2 business days	$19.95

*Add any disclaimers related to shipping services you offer, shipping location limitations, and if delivery delays may occur.

Shipment to P.O. boxes or APO/FPO addresses

Add information about shipping to P.O. boxes or APO/FPO addresses here.

Shipment confirmation and order tracking

Let your customers know when they’ll receive a shipment confirmation and tracking number.

Customs, duties, and taxes

Customize the following: [Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Customize the following: [Company Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

For more information, email support [link] or our help center [link].

About Company

We’re a tech-enabled 3PL that helps ecommerce businesses be more successful online. We do this by offering nationwide fulfillment combined with technology that helps automate and simplify the order fulfillment process.