RETURN & REFUND POLICY
If you need to return any items for any reason, we are here to assist with a refund or exchange, provided the items are in a condition suitable for resale. To initiate a return, please get in touch with us at customerservice@stitches.ae.
Exchanges are available within 30 days from the date you receive your items. Refunds will be issued to the original card used for the initial purchase, once we have received the returned items.
Please note, custom-made or personalized items are non-returnable unless they are defective.
All returned items must be in the same condition as supplied, in original packaging and tags still attached. If items are returned in a condition that is not resaleable, we may deny the refund.
Delivery charges are non-refundable.
Regular-priced items can be refunded; however, sale items are not eligible for a refund.
Refunds may take up to 14 days to be reflected in your bank statement.
Damaged Products
Should your order arrive damaged, please inform us within 24 hours of receiving it. If you notice any external damage upon delivery, ensure to sign as ‘checked and found to be damaged’. Failure to do so might result in a refusal of your refund request. We will refund your order, including the postage costs. We may also request photographic evidence of the damage.
Returns Cost
Items can be returned to our store, where returns are accepted free of charge. For collections of an exchange or direct returns from your home, a fee of 20 AED will apply. You will bear the cost of shipping for any items you return. Should you be issued a refund, the cost of return shipping will be subtracted from your refund amount, except in cases of damaged goods as outlined in the “Damaged goods” section above.
For additional information or help, please contact us at customerservice@stitches.ae