Exchange and Refund Policy
Effective Date:
At Stitches Uniforms, we are committed to providing quality uniforms and outstanding customer service. If you are not completely satisfied with your purchase, please review our Exchange and Refund Policy outlined below:
1. Eligibility for Exchange or Refund
To qualify for an exchange or refund:
- Items must be returned within 14 days from the date of purchase.
- Items must be in original condition: unworn, unwashed, unaltered, and include all original tags and packaging.
- Proof of purchase (receipt or invoice) is required for all exchanges or refunds.
2. Non-Returnable Items
Please note that the following items are not eligible for exchange or refund:
- Custom-made or altered uniforms
- Embroidered or personalized items
- Accessories such as socks, bags, belts, and similar products
- Swimwear and leggings, due to hygiene reasons
3. Exchange Policy
- Exchanges are accepted for changes in size or style, subject to stock availability.
- If the requested item is unavailable, a store credit or refund will be offered.
- Any price difference due to style or size changes must be settled at the time of exchange.
4. Refund Policy
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Refunds are issued via bank transfer or as a credit note.
We do not offer cash refunds. - Please allow 3–7 business days for the refund to be processed, depending on your bank or payment provider.
5. Faulty or Incorrect Items
If you receive an item that is faulty or incorrect:
- Please contact us within 7 days of receiving your order.
- We will offer a full refund, exchange, or replacement.
6. How to Return an Item
- Returns and exchanges can be processed in-store only.
- Please visit our store with the item and proof of purchase to initiate the process.
7. Contact Us
For any questions or assistance regarding our policy, please reach out to us:
- Phone: +971 4 348 6110 [Dubai], +971 6 537 3985 [Sharjah]
- Email: customerservice@stitches.ae
- Website: www.stitches.ae
Thank you for shopping with Stitches Uniforms.
We appreciate your business and are here to help with any concerns you may have.